Returns & Exchanges

At Freego, we want you to be fully satisfied with your sports gear, which is why we offer a 30-day window for returns and exchanges on all unused items. Our goal is to ensure you have the right equipment to keep you moving toward your fitness goals.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Gear

Place the items in their original packaging with all tags attached to ensure they remain protected during transit.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your package.

4

Drop Off and Track

Leave your package at any authorized carrier drop-off location and keep your tracking number to monitor the status of your refund.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing